Emotional Intelligence for Employees
Daniel Goleman, author of Emotional Intelligence and Working with Emotional Intelligence, defines emotional intelligence as: “the capacity for recognizing our own feelings and those of others, for motivating ourselves, and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships. In this session you will learn the connection between what you think, how you feel, and how you behave, and the competencies of emotional intelligence. You will discover your current emotional fitness level, explore how your emotions and “hot buttons” affect your job performance, and apply processes for managing emotions and strengthening relationships in the workplace.
Primary Competencies: Interpersonal Skills, Conflict Resolution, Professionalism
Related Competencies: External Awareness, Stress Management, Communication
Emotional Intelligence for Employees is approved by NASBA for 18 CPE’s
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