Igniting Workplace Enthusiasm
 
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Sales

Sales Advantage

Sales Advantage is the only course that gives you the critical skills for making the sale, because it is the only one that interweaves Dale Carnegie Training's proven principles of success into every session

How to Sell Like a Pro

Create explosive sales growth with the techniques you'll learn from How to Sell Like a Pro by Dale Carnegie Training. This interactive sales program will give you the attitude, confidence and systems you need to become the award winner you know you can be.

How to Win Friends and Influence Business People - Live Online

Length: 12-hour Live Online Seminar
Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks

For 100 years, professionals have turned to Dale Carnegie's powerful books and winning interactive seminars to help them reach new levels of professional and personal success. His name is synonymous with How to Win Friends and Influence People – setting the standard for interpersonal effectiveness –with tenets that are as valid now as when the book was first written. Learn to achieve results by communicating professionally and confidently in business situations. Become effective expressing your ideas in ways that are heard, and help you generate enthusiasm from managers, co-workers, staff, and clients.

How to Cold Call and Build New Customers

Length: 3-hour Live Online Workshop

Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that you turn off the automatic "no" response.

Negotiations: A Human Relations Approach

Length: 2-hour Live Online Workshop

Applying a proven negotiations process helps people know where they are going and how to plan for success. In this two-hour workshop, you will learn techniques such as building rapport; analyzing the actions, needs, and agendas of all parties; using effective strategies such as presenting alternatives; bargaining in good faith; and finalizing agreements so that everyone "wins" something they want. By doing so you will be able to gain cooperation and increase the likelihood that future interactions will be positive.

Attitudes for Service

Length: 3-hour Live Online Workshop

Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition. In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.

Building Your Power Team

Length: 2-hour Live Online Workshop

Building a team can be both a challenging and productive experience when a leader has the skills to capitalize on the strengths each person brings to the team. Different generations provide diversity and bring a unique mindset, work style, and communication style. Qualifications, skills, and knowledge are definitely important; however, the ability to relate to others, establish rapport and demonstrate a positive attitude can only be determined through an interview. Asking behavior-based questions can help you differentiate candidates and choose the right person for the team. Once each individual is hired, the first 30 days are critical to successful on-boarding, as your team will need to trust you and believe in you in order to follow you.

Transforming Customer Complaints into Opportunities

Length: 3-hour Live Online Workshop

This 3-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Restore and Retain Equation can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well-handled complaint. Finally, examining root causes of your common complaints can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.

Managing Customer Expectations

Length: 3-hour Live Online Workshop

It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. In this session, you examine ways that you can exceed your customers’ expectations by setting, monitoring, and influencing their expectations. You start by determining their initial expectations and the reasons for each. Then you proactively set realistic expectations with the customer, leverage sure-fire ways to exceed them, and follow an ongoing and consistent process to manage customer expectations in the future.

 

How to Cold Call and Build New Customers

If you're like most sales people you can think of a million excuses not to cold call because - let's face it - you hate it. The rejection and sense of failure are tough to take. But cold calling is necessary to success since new business often accounts for as much as 50% of your production. Take the stress out of cold-call days and improve your hit ratio.
 
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