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Meet the Government Solutions Team

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Chris McCloskey- Director


As the Global Accounts Director for Government Solutions, Ms. McCloskey is responsible for leading Dale Carnegie Training’s federally focused team towards the objective of providing enterprise-wide training and development solutions that strengthen the client’s ability to meet their agency mission.

In support of customer initiatives Ms. McCloskey works with her customers and the Dale Carnegie team to exceed customer expectations in competencies that build cohesive corporate cultures, in which people are fully engaged, leading to stronger alignment with organization goals and change initiatives. 

Marilyn Peizer- Federal Solutions Support Specialist

pro_photoMs. Peizer is a recent addition to the Government Solutions Team. She graduated from Fairfield University with a Bachelor's Degree in Marketing. She supports the team in both marketing and customer service roles. Her responsibilities include building a clear and consistent marketing program to highlight the current course and seminar offering as well as working with customers to tailor Dale Carnegie Training Solutions to their specific needs. 

Chuck Macan - Enterprise Solutions Operations Manager

ChuckChuck is the Enterprise Solutions Operations Manager responsible for managing the day to day operational aspects of global delivery programs, maintaining and managing production schedules, manage project budgets, assist with proposal preparation with sales team. Chuck will be responsible for supplies and logistics for Customer Service, Interpersonal Skills, Critical Thinking/Problem Solving, Leadership/Management for Non-Managers.

Cindy Benson - Global Carnegie Master and Master Trainer


Ms. Benson is a Global Carnegie Master and Master Trainer for Dale Carnegie & Associates (DC&A). She designs and delivers global leadership solutions for large multi-national customers and leads, develops and quality enhances the training teams supporting those customers. She works primarily with federal agencies and multinational customers on global projects for design and delivery.  Her experience spans North America, Europe, Australia, and Asia.  She has worked in more than 20 countries to deliver client solutions and to grow and develop Dale Carnegie Trainers. 

Donalee Frary - Live Online Trainer, Dale Carnegie Digital

Donalee_FraryMs. Frary is certified in seven Dale Carnegie processes including the Dale Carnegie Course:  Effective Communications + Human Relations, Leadership Training for Managers, High Impact Presentations and Live On-Line. Ms. Frary has facilitated professional development training for industries including finance and insurance, technology, manufacturing, service, government, and municipalities in Pennsylvania and Delaware.   Ms. Frary’s has facilitated e-learning solutions for both the private and public sectors including organizations such as the Defense Finance and Accounting Service, U.S. Patent and Trademark Office, AAA Mid-Atlantic, Santander/Sovereign Bank, and AmerihealthMercy Family of Companies.

Steve Hanes - Trainer

hanesSteve Hanes is President of Hanes & Associates, Inc. offering Dale Carnegie Training in Central Indiana.  He is a well-recognized Trainer, Facilitator and Speaker. Steve has delivered keynote speeches, facilitated training, and consulted with hundreds of companies, groups and associations throughout Central Indiana.  
Mr. Hanes is certified in all Dale Carnegie programs including: The Dale Carnegie Course in Effective Communications & Human Relations, The Leadership Advantage, The Leadership Training for Managers, High Impact Presentations, World Class Customer Service, High Performance Teams, The Sales Advantage, and Competency Based Development Systems. 

Allison JohnsonTrainer, Global Delivery Team

alisonMs. Johnson has an extensive national and international background in human relations and equal opportunity management training and consulting.  Growing people and building better relationships are her passion.  She has nearly two decades of experience working to eliminate equal opportunity biases and has represented the Department of Defense, U.S. State Department and the Department of Army on numerous occasions at home and abroad.  A few of the Countries she has consulted with include South Africa, Burundi, Canada, Japan, Romania and Russia. For her clients Ms. Johnson has facilitated a wide range of programs including Leadership, Communications, Customer Service, Team Building, DiSC® Behavioral Styles, Change Management, Work Expectations, Professionalism, Personal Excellence, Equal Employment Opportunity, and a myriad of courses in race relations, diversity, Prevention of Sexual Harassment and gender dynamics.  As a skilled “train the trainer” facilitator, she has over 680 hours in small group dynamics.  Ms. Johnson is certified to conduct Group 1 and Group 4 programs for the Defense Finance and Accounting Service.

Sheila McVeigh - Master Trainer, Global Delivery Team

sheilaMs. McVeigh is a licensed multi-course certified Dale Carnegie Trainer and Master Trainer, licensed to lead the certification process to license trainers for the Core Competency and Dale Carnegie Course®, and is a member of the Dale Carnegie’s Digital Delivery and Government Solutions Delivery Team.    Ms. McVeigh has been in the Performance Improvement field for 15 years.  Ms. McVeigh has delivered Leadership and Management programs for various agencies of the Federal Government including the Defense Finance and Accounting Service, the Defense Commissary Agency, U.S. Army, Marine Corps Systems Command, the Naval Sea Systems Command, the U.S. Department of Health and Human Services,  the Defense Threat Reduction Agency, the National Institutes of Health, the Federal Bureau of Investigation, the U.S. General Services Administration,  the U.S. Coast Guard, and Lakehurst Naval Base.  Ms. McVeigh has delivered programs to private sector companies including Campbell Soup, Canon Financial, Comcast, Educational Testing Services, Merrill Lynch, Morgan Stanley, Motorola, Paychex, and PSEG Nuclear.

Laura Nortz -Trainer and Consultant

LNortz_8937_LowRes_-_CopyLaura Nortz is a licensed multi-course certified Dale Carnegie© Trainer. She has been in the performance improvement and business development field for over 21 years, during which time she has served Dale Carnegie© as a Trainer, Salesperson, Regional Training Director, Director of Training and Development and Consultant. Calling upon experience acquired early in her career working for the state government at the local level and in sales management, Laura joined Dale Carnegie Training© full time in 1990.

Ms. Nortz is licensed to deliver the Dale Carnegie Course for Effective Communications and Human Relations, Leadership Training for Managers, High Impact Presentations, the Competency Based Development System, Customer Relations and Employee Development Course, Professional Development Series and Dale Carnegie Seminars.

Jackie Regan - Live Online Master Trainer, Dale Carnegie Digital

jackie_reaganMs. Regan is responsible for business development and delivery of Dale Carnegie Training for customized corporate and standard public program work. She is certified to deliver all Dale Carnegie programs, and is a Master Trainer for developing Live On-Line Trainers. Ms. Regan has more than 25 years of experience with a diverse client base in both a design and delivery capacity. Her professional focus is on solutions that effectively enable stakeholders to execute on their mission. Her client base consists of automotive manufacturing, engineering, transportation and logistics, agri-business, financial services, government agencies, technology and professional firms. Ms. Regan’s delivery experience includes organizations such as the U.S. Patent and Trademark Office, Air Force Personnel Center, Boehringer-Ingleheim, Chrysler Canada Inc., John Deere, General Dynamics Land Systems, SAP Software & Solutions, Sunoco Inc., Symantec and Verizon.

David Stearns - Master Trainer, Global Delivery Team

David_StearnsDave Stearns has been a trainer for Dale Carnegie® since 1983, is a member of the Dale Carnegie Global Delivery Team, and is the Dale Carnegie franchisee for the entire state of Maine.   Dave has been in the Performance Improvement field for over 25 years.  Before joining the local Dale Carnegie franchisee full time in 1984, he held management positions with Nike and Exxon Corporation.   Dave has worked with companies in the manufacturing, bio-technology, health care, banking, retail, and defense industries. For over ten years, Dave has worked with the organizational development department for IDEXX Laboratories in Westbrook Maine to create customized solutions to develop their leaders.   Defense industry related projects include the Defense Finance and Accounting Service, Pratt & Whitney Aircraft, Bath Iron Works, and the Portsmouth Naval Shipyard.

Bill Vickerson - Senior Trainer

vickersonBill has been a practicing attorney for more than 30 years. Bill’s career has involved primarily litigation in State and Federal Courts representing individuals and small businesses. He has been a speaker at dozens of continuing legal education seminars. He has recently developed a mediation practice that allows him to combine his legal experience and his human relations training to help individuals and businesses resolve their problems outside court.   Bill is the senior trainer for Dale Carnegie Training® and has been a certified trainer since 1979.  Bill facilitates sessions for a variety of organizations including manufacturing, bio-technology, health care, insurance, retail, government and defense industry as well as non-profit organizations.


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